FAQ

Since most items are customizable and made-to-order, returns are not offered. However, if a product is damaged when you receive it, please contact us via email for further assistance. We take pride in the quality and craftsmanship of our artisan-made home decor, and we are committed to ensuring that you receive your items in perfect condition. If you have any concerns about the quality or condition of your order, please reach out to us, and we will work with you to address any issues.

Most items in our store are made to order, which means that if you order a customized or made-to-order item, please expect it to ship within 7-14 business days. If you order an item that is already created and in stock, please expect it to ship within 4-7 business days. We strive to ensure that each item meets our quality standards before it is shipped out to you, so we appreciate your patience as we work to deliver you a truly unique and beautiful piece for your home. If you have any specific questions about the status of your order, feel free to contact us via email for assistance.

To place a wholesale order with Black Moon Designs Co., simply contact us via email with the following information: - the specific item(s) you would like to order - the quantity of each item you need - your desired delivery date, - the color(s) you want. We are more than happy to accommodate wholesale orders and will work with you to fulfill your order in a timely manner. Thank you for considering Black Moon Designs Co. for your wholesale needs.

At Black Moon Designs, we take pride in creating unique, handmade artwork for your home. As each item is completely handmade, there may be some minor imperfections that add to the charm of the piece. While we make every effort to prevent imperfections, they can still occur. However, rest assured that these imperfections are the beauty of handmade artwork and make each piece even more beautiful and unique. We believe that these imperfections give our products character and a true artisan feel, making them one-of-a-kind additions to your home decor. Thank you for supporting handmade art and choosing Black Moon Designs for your home decor needs.